FAQs

Why can't I pick-up my part?

There are three main reasons why you would not be able to pick-up your part at a local store:

• There are no stores located within a 10-mile radius of your address.
• The part you have requested is not in the inventory of a local store.
• Please note that store pickup is not currently available at AnotherCity locations.

In all of these cases, we will indicate to you that "shipping" is the only delivery option during the check out process.

What is your delivery area?

We currently deliver to any address in the United States, including APOs, FPOs and PO Boxes. Next day service is available to any of these destinations. Unfortunately at this time we do not ship outside of the United States, but we will be shipping internationally soon.

Can I pay by check?

We currently do not accept checks. If you would like to have this option, please e-mail us at feedback@NassCarNation.com to let us know.

Can I order items COD?

No. We do not allow COD orders..

How do I track my order?

Identify the order you want to track and click the order status column. The complete status detail of your order is displayed, including the shipper tracking number. To view the shipper's status of delivery, click the tracking number. For pickup or home delivery orders, click "pickup status".

How do I modify an order?

An order can be modified if the status is listed as Open, Hold, or Authorized. You can remove items from an order or cancel the complete order. If the order is In-transit, Shipped, Expired, or Cancelled, you cannot modify the order.

How do I cancel an order?

Identify the order you want to cancel from "My Orders" and click the details column. Click "Cancel Entire Order" to cancel the order. A confirmation page displays to verify you want to cancel the order. The order only may be cancelled if the status is Open, Held, or Authorized. If the order is In-transit, Shipped, Expired, or Cancelled, you cannot cancel the order.